Our commitment goes beyond our corporate mission

We are a leading healthcare provider and our mission is to contribute to improving people’s health and well-being. However, our corporate responsibility goes beyond this mission because we must ensure that our growth creates value not only for ourselves, but also for society and the environment in which we work.

We strongly support sustainability

Sustainability has long been closely tied to our identity and growth because we are aware of the impact of our business activities on people and the environment. We are responsible for thousands of workers, the production of pharmaceutical waste, and the CO2 emissions we produce daily by transporting medicines for the communities where we operate. This is why our goal is to increase sustainability in all areas of our business, across borders and along the entire value chain, with the knowledge that this commitment is the key to daily improvement.
The Executive Board of PHOENIX group

Best Practices


Starting in 2022, employees at our Serbian subsidiary who are parents of a first-year pupil have been given an additional day off for the first day of school.

Our subsidiary in Croatia already offers this to its employees.


Working together for the benefit of the environment, greening the grounds of the Czech headquarters and having fun at the same time: this was part of the family tree-planting campaign initiated by our Czech subsidiary. All its employees were called upon to participate and, together with their families, the colleagues planted trees and shrubs on the company grounds in Prague.


During the reporting year, our Estonian subsidiary had its office and logistics building thermographed. Special equipment was used to measure air-tightness and a thermal imaging camera was used to measure temperature. Overall, the results far exceeded expectations. Any leaks that were found could be repaired.

Thermography was also carried out at the German distribution centre in Bad Kreuznach.


Every year, our Macedonian subsidiary carries out training sessions for all its employees regarding the proper handling of waste. This includes, for example, learning about the types of waste generated at the PHOENIX group and how to dispose and recycle them correctly in order to conserve resources. In this way, every employee can actively contribute to protecting the environment.


An information afternoon on waste separation and recycling was held at the Créteil site in France. The recycling company Paprec was present with a stand where they provided employees with information, virtual reality demonstrations and goodies. 

In Finland, a recycling theme day was also held at two sites in 2022.


The PHOENIX group uses recyclable plastic totes to transport medicines and other healthcare products. In the future, almost all of these totes will be made from recycled materials. Our Italian subsidiary Comifar first initiated this changeover: all of its totes, purchased for the Novate site in 2021, are made from 100-percent recycled plastic. This step saved 11 tonnes of plastic in just one year. Four other subsidiaries have successfully tested this approach as well. Step by step, totes made from recycled materials are being tested and introduced at all PHOENIX sites. Once this changeover is completed, the PHOENIX group expects to save 750 tonnes of plastic annually across the group. In the future, discarded totes will also be returned to the recycling loop.


Our Danish subsidiary Nomeco is participating in a recycling project of Novo Nordisk in the value chain: since 2020, customers have been able to return used disposable insulin pens to selected pharmacies – and Nomeco collects them at the pharmacies. Since delivery runs are made to the pharmacies in any case, no additional transport emissions arise from the collection. Nomeco stores the pens, and transport companies contracted by Novo Nordisk regularly take them to a special recycling facility. This project aims to reduce the incineration of medical waste and increase recycling; the glass inside the pens and their plastic housings are of the highest quality. The participation of additional subsidiaries in this project is in the planning stage.


Our Dutch subsidiary delivers medicines in Rotterdam with the help of solar power: the SunRider, the first cargo e-bike which charges itself with solar energy while on the road. The SunRider picks up medicines at the BENU Hub in Rotterdam and delivers them to customers. If the sun isn’t shining, the SunRider can also be charged via the electricity grid. Since the first SunRider was introduced, four additional solar-powered bikes have taken to the roads in the Netherlands.


Our Swedish subsidiary has taken an important step towards more sustainable transport by switching from diesel to biogas for all internal transport between its distribution centres in Gothenburg and Stockholm. This will reduce carbon emissions on this route by around 80 percent.


To save raw materials and prevent waste: this is the aim of the recycling chain for excess iodine that the Finnish subsidiary Tamro has set up together with GE Healthcare. GE Healthcare produces contrast agents and was the first company in the world to offer a recycling service for the iodine contained in them. Tamro delivers surplus contrast agents from hospitals to GE Healthcare for recycling and collects new contrast agents for distribution. There are no additional transport emissions as the existing logistics network is used.

Our areas of responsibility

We have defined four areas of responsibility in managing and developing PHOENIX group’s sustainability activities in a consistent, organised manner.

  • Value creation

    A strategy of sustainable growth supports our goal of consolidating our leadership as an integrated healthcare service provider, because economic success is reflected not only in our numbers, but also in respect and trust. Compliance, quality, and safety are the keywords underlying this strategy.

  • Respect for the environment

    Our wellness and health development activities must not overlook our use of resources, which is why we are strongly committed to reducing pharmaceutical waste and electricity consumption.

  • Valuing employees

    We look after our human resources thanks to a corporate culture based on dialogue, trust, and appreciation. We develop training and professional development programmes and strive to maintain a healthy and safe working environment to reduce illness and injury rates.

  • Betterment of society

    We aim to use our strengths to make others stronger by supporting people-focused projects and initiatives. PHOENIX Pharma Italia’s social commitment focuses in particular on scientific progress in pharmaceutical research.

Our sustainability report

PHOENIX group publishes a sustainability report that documents the company’s commitments in the above-mentioned four areas of responsibility. The report includes specific and relevant key performance indicators (KPIs) for the pharmaceutical distribution process relating to all subsidiaries and local affiliates. The report illustrates how PHOENIX group supports positive change and seeks to avoid and mitigate the negative impacts generated by its business.