Customer Care

Direct line to the pharmacy

PHOENIX Pharma Italia features technologically advanced Call Centres and Customer Services run by highly qualified people who work flexible hours and are on hand to provide professional support and tailored information in an effective and timely manner.

From our channels of communication customers can obtain a wide range of information; indeed, each call is handled by the team immediately, simplifying contact methods as much as possible.

Our Customer Service will be happy to assist you regarding all aspects related to pre-sales and after-sales management, such as:

  • integrations and changes to orders;
  • information on commercial offers;
  • technical and professional advice on specialist areas;
  • management of complaints regarding the preparation and the delivery services;
  • information about products returned by customers;
  • information about the Distribution on Behalf service and the management of the related complaints;
  • information about narcotic drugs;
  • support in using the customers' portal;
  • requests for contact with the Quality Assurance Manager and the Sales Department.

In addition, registered customers can receive more information on preventive screening services on behalf of the local health authorities.

Contact us

For more information, call the freephone number 800 685 685 

Monday - Friday: 08:00 - 20:30

Saturday: 8:30 - 13:30 e 15:30 - 20:30


Visit the portals (for Comifar customers) and (for Difarma customers), accessible any time of the day from any device connected to the Internet. No queues.